Restaurant Team Management
Know how to build hospitality teams through careful selection, mentoring, and setting expectations.
Fundador y director de One Haus, Nueva York, EE.UU.
Course Content
Course Content
2 - Welcome: Recruitment and Onboarding for Hospitality Teams
Free
3 - Challenges in Building a Hospitality Team
4 - Planning for Staffing Needs
5 - Job Descriptions and Role Planning
6 - Recruitment and Company Culture
7 - Attracting the Right People
8 - Skill Versus Cultural Fit
9 - Effective Interview Techniques
10 - Effective Recruitment Selection
11 - Offering and Rejecting Candidates
12 - The Impact of Onboarding on Employee Experience
13 - Creating a Great Onboarding Experience
14 - Conclusion
About this Course
Recruit and retain the right people within your hospitality team.
In this online course, Mike Hewitt, the founder and operator of One Haus recruitment, will share an overview of recruitment, selection, and onboarding. You’ll explore the tools to recruit the right people based on business and cultural needs, followed by how to onboard your new recruits to promote commitment and engagement so that you can best retain your team.
At the end of the course you will:
- Understand some of the common concerns that can make recruiting hospitality staff challenging.
- Understand that the way you recruit is a reflection of your business culture/brand.
- Know how to create a great onboarding experience.
What's included?
- 50 min HD video
- 13 lessons
- Additional material (English, Spanish)
- 11 Quizzes
- Certificate
- Español, English (VO)
- English, Español, Italiano (BETA), Français (BETA), Português (BETA), Deutsch (BETA)
Meet your Instructor
Founder and operator of One Haus, New York City, USA.
Building hospitality teams with a key focus on assessing company culture to make the right match.
An expert overview of the recruitment and onboarding process
What you'll learn
- Know the different ways to find candidates and how to choose the right avenue.
- Know how to write a job advertisement and a job description.
- Understand the difference between recruiting based on skill vs cultural fit, and the key advantages and disadvantages of both.
- Discover basic interview questioning techniques and use them with confidence.
- Understand the role of ethics and legalities in selecting candidates.
- Know how to make an offer and reject a candidate.
- Understand the key dos and don’ts of onboarding so you can provide a positive onboarding experience, increasing retention within your team.
- Know how to plan ahead for staffing needs and why doing this is vital.
What our students say
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Earn your Certificate
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Frequently Asked Questions
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Very Helpful
We will be interviewing candidates this week, and there was a lot of useful information.