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joseph Marie Daniella posted an update
a year ago (edited)
Hellooo I can’t complete my lesson,why? I finish all lesson chesse cake course
Mandie Lowe, Mercedes Minaya Palacios and Anna S11 Comments-
The same thing happened to me but then I checked, and it did count as finished, what has been happening to me is that my scoolipoints are not credited, I still have the same even though I participate, finish lessons, courses and upload content
Me pasó igual pero después revisé, y si me contó como terminada, lo que me ha estado pasando es que no se acreditan mis scoolipoints, sigo con los mismos a pesar de que participo, termino lecciones, cursos y subo contenido
a year agoTranslated from Spanish
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Level:
Scoolinary Team
@betzamedina Hi Berzabé, sorry to hear that your points are not adding up, let’s ask my colleague @soldamiani for help. I see that you have so far credited, 1005 points, do you see this same amount of points when you log in to view your profile, either from the web or the app?
Level:
Scoolinary Team
@betzamedina Hola Berzabé, lamento saber que tus puntos no se están sumando, vamos a pedirle ayuda a mi compañera @soldamiani. Veo que tienes hasta ahorita acreditados, 1005 puntos, ¿ves esta misma cantidad de puntos cuando entras a ver tu perfil, ya sea desde la web o la app?
a year agoTranslated from Spanish
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Hi Sussan!!! Today they started to flow today!!! But about a week I had 992, and yesterday they only credited me 2, but already today they started to flow 🥰.
Hola Sussan!! Hoy empezaron a fluir!! Pero como una semana tuve 992, y ayer solo me acreditaron 2, pero ya hoy comenzaron a fluir 🥰
a year agoTranslated from Spanish
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Level:
Scoolinary Team
@betzamedina Hi Betza. I see that now you do compute points. Don’t hesitate to write us if this happens again. Just for clarification, check the limits of each point in the Terms and Conditions: You will receive points only for the first 500 lessons completed, for example. For a complete course you also have limits. Here is all the information;
https://www.scoolinary.com/es/bases-y-condiciones-masters-game
HugLevel:
Scoolinary Team
@betzamedina Hola Betza. Veo que ahora si computas puntos. No dudes en escribirnos si esto vuelve a ocurrir. Solo a modo de aclaración, chequea los lÃmites de cada puntaje en las Bases y Condiciones: Recibirás puntos solo por las primeras 500 lecciones completadas, por ejemplo. Por Curso completo también tienes lÃmites. Aqui te dejo toda la información;
https://www.scoolinary.com/es/bases-y-condiciones-masters-game
Abrazoa year agoTranslated from Spanish
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Level:
Scoolinary Team
Hi Joseph @joseph-marie-daniella
I checked your courses from your profile and I can see that both cheesecake courses are 100% completed.
Could you please answer these questions so I can have more context and understand what might be happening?
Did you complete the course and now want to review the content, but you’re getting a message saying you can’t view the lesson?
Does this message saying you can’t complete the lesson appear when you open the course from the app?
This information will help our IT team investigate what might be going on.
You can verify that both courses are completed by logging in from the website using a computer or laptop:
https://www.scoolinary.com/courses/cheesecakes
https://www.scoolinary.com/courses/baked-cheesecakes
I’m also sending you a screenshot showing that both courses are marked as completed.
If you have any other questions, I invite you to continue this conversation in the forum so we can keep answering your questions or concerns about the platform or the courses.
I look forward to your reply.
Best regards,
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Level:
Executive Chef
It has also happened to me in the last two courses, it gives me completed, but I can’t download the certificate of any of them and somewhere else it gives me incomplete.
It is very overwhelming at the end
Level:
Executive Chef
A mi también me ha pasado en los dos últimos cursos, me da completado, pero no puedo bajar el certificado de ninguno y en otro lado me da incompleto.
Es muy agobiante al final
a year agoTranslated from Spanish
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Level:
Scoolinary Team
@mercedesminayapalaciosgmail-com Hi Merce, can you tell me which courses you had this problem with so I can check them?
Level:
Scoolinary Team
@mercedesminayapalaciosgmail-com Hola Merce. ¿Me indicas con qué cursos tuviste este inconveniente asà los reviso?
a year agoTranslated from Spanish
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Level:
Executive Chef
Dear Sol, the courses have been “introduction to pickles”.
Cutting and cooking technique”
Both put me in progress on the main screen and finished in the course.
I do not understand anything.
The Scoolisseur, I left my review and the screenshot and I haven’t got any response from points either, but this matters less to me
Level:
Executive Chef
Querida Sol, los cursos han sido ” introducción a los encurtidos”.
“Técnica de corte y coccion”
Los dos me pone en curso en la pantalla principal y terminado en el curso.
No entiendo nada.
Los Scoolisseur, deje mi reseña y el pantallazo y tampoco he obtenido respuesta de puntos, pero esto me importa menos
a year agoTranslated from Spanish
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Level:
Scoolinary Team
@mercedesminayapalaciosgmail-com Hi Mer. About the points for your reviews: please forward your emails to mastersgame@scoolinary.com. Those get to me and when I receive them, I award them.
Now I see the other topic and get back to you
Hugs
Level:
Scoolinary Team
@mercedesminayapalaciosgmail-com Hola Mer. Sobre los puntos por tus reseñas: por favor reenvÃa tus correos a mastersgame@scoolinary.com Esos me llegan a mi y al recibirlos, los adjudico.
Ahora veo el otro tema y vuelvo a tÃ
Abrazo
a year agoTranslated from Spanish
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Level:
Scoolinary Team
@mercedesminayapalaciosgmail-com Did you finish these courses from the app?
Because the tests are not in the app and that’s why they are not completed at all. You can complete the tests from the Navigator and they will be 100% and then you can download your certificate. I see that this is what prevents you from downloading the certificates in both courses. In these cases don’t worry, I completed them for you and now I will send you the certificates to your email.
Best regards
Level:
Scoolinary Team
@mercedesminayapalaciosgmail-com ¿Estos cursos los terminaste desde la app?
Porque en ella no están los tests y por eso quedan sin completar del todo. Puedes completar los tests desde el Navegador y quedarán al 100% y luego, podrás descargar tu certificado. Veo que ese es lo que te impide descargar los certificados en ambos cursos. En estos casos no te preocupes, los completé por tà y ahora te envÃo los certificados a tu correo.
Abrazo
a year agoTranslated from Spanish
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Level:
Scoolinary Team
Hello Marie Daniella. I’m sending you an email to help you with your progress in order to make the conversation more fluent. Have a lovely day!
Level:
Scoolinary Team
Hello Marie Daniella. I’m sending you an email to help you with your progress in order to make the conversation more fluent. Have a lovely day!
a year agoTranslated from Spanish
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