-
steve vaes posted an update
Hi. I have sent now two emails to the support team to help me sort out to upgrade my subscription but no reply whatsoever? Is this your “customer service”? I must say after 3 years with you, i am not impressed. Steve
Sebastian Carrizo, Antonio Salvador Moreno Carretero and 2 others5 Comments-
Level:
Scoolinary Team
Hi Steve,
Thanks for reaching out, and sorry for the frustration.
We haven’t received your previous emails on our side. Could you please confirm whether you sent them to soporte@scoolinary.com?
If you’d like, you can resend it right away to that address and we’ll review it as soon as it comes in so we can help you with your subscription upgrade.
We’ll keep an eye out for your message.
Best regards-
@soldamiani i have resent the email . Please let me know when you get it. Thanks Steve
-
Level:
Scoolinary Team
@stevevaeshotmail-com Hello Steve. I’ve just checked our inbox, and we haven’t received anything from you yet.
Are you using the same email address linked to your Scoolinary account, the Hotmail one?
Let’s try sending it again to my personal email: sol@scoolinary.com
It’s a bit strange, so I’d like to check it this way.
I hope I can help you resolve this soon.
Best regards-
@soldamiani hola Sol, i have sent the email again to you privately and also to soporte@scoolinary.com. And yes i am sending you the emails from my hotmail account that is linked to my scoolinary subscription. Best regards and hopefully you will get the email this time. Steve
-
-
Level:
Scoolinary Team
@stevevaeshotmail-com Hello Steve,
I’ve just replied to your message. We did receive it at sol@scoolinary.com, although I’m not sure why it hadn’t reached our support inbox earlier.
I’ve responded from soporte@scoolinary.com, and from sol@scoolinary.com I’ve confirmed receipt of your message.
Best regards,
Sol
-
-
-
