Welcome/Bienvenido, Scoolilover!

  • Videos don’t work…

    Posted by irmazhurengong on July 8, 2024 at 08:44

    Hi, i just want to ask you why i just cannot see any of the videos in Scoolinery….i still can receive notifications and so on but i want to continue watching some of the video again and i haven’t been opened it since yesterday….here the attatchment i got of how it appears…..i have not been opened Scolinery maybe about 1 month and suddently it becomes like this….thank you…

    Sussan ScoolinaryTeam replied 1 day, 7 hours ago 4 Members · 25 Replies
  • 25 Replies
  • Sussan ScoolinaryTeam

    Administrator
    July 8, 2024 at 15:17

    Hi @irmazhurengong

    Could you please tell me in which course or lesson you cannot see the content, so we can review it and help you.

    Stay tuned to reply.

    Greetings.

    • irmazhurengong

      Member
      July 8, 2024 at 15:37

      Every video is like that now im studying antonio…

      • Sussan ScoolinaryTeam

        Administrator
        July 8, 2024 at 15:59

        Hi @irmazhurengong

        It could be that you have a problem with your subscription or account.

        I just reviewed the cocoa saber lesson and I can see the video perfectly.Please contact soporte@scoolinary.com so they can review the status of your account and provide you with all necessary assistance.

        Greetings.

  • Sol Damiani

    Administrator
    July 8, 2024 at 17:05

    Hi @irmazhurengong

    Welcome to our Community!

    I just double checked and, as my partner Sussan says, and viewing the content from your user using the app, I was able to watch the videos correctly.

    Could you please:

    1) Update the app and try again

    2) Tell us which device you are using so we can check this specific issue you came across.

    I’m attaching a pic to show you I entered the app from your User😉

    Have a great day!

    • irmazhurengong

      Member
      July 8, 2024 at 18:56

      I’m just using iphone….i myself do not know why…suddently like this….

      • Sol Damiani

        Administrator
        July 8, 2024 at 20:19

        Don’t worry, Irmasari

        I’ve already reported this issue with our IT Team. I’ll get back at you as soon as they let me know it’s fixed.

        Have a great day!

      • Sol Damiani

        Administrator
        July 10, 2024 at 16:03

        Hi @irmazhurengong

        Please tell us if you’ve already uninstall and install again our app and if the problems for you to watch the videos continues 🙏

        • irmazhurengong

          Member
          July 11, 2024 at 08:56

          I did install and uninstall and log out and log in already….but still cannot watch the video….but i just can send message and receive notifications….

        • irmazhurengong

          Member
          July 15, 2024 at 11:58

          So how Sol? It’s like this…..

        • irmazhurengong

          Member
          July 15, 2024 at 12:00

          I tried the other videos that i never opened…it also cannot….

  • Kit Tran

    Member
    July 9, 2024 at 21:46

    My videos and courses aren’t available either to watch.

    All of my lessons are like this.

    I have a membership until November 2024, so should be able to access all the courses since I paid for the year.

    • Sussan ScoolinaryTeam

      Administrator
      July 10, 2024 at 00:25

      Hi Kit

      Please contact soporte@scoolinary.com so they can check what could be happening and if you have any problems with your subscription they can provide you with all the necessary help.

      Greetings.

      • Kit Tran

        Member
        July 10, 2024 at 02:00

        I’ve contacted them multiple times and they don’t seem to understand English, since they try to send me a new login when that’s not the issue.

        • Sussan ScoolinaryTeam

          Administrator
          July 10, 2024 at 15:34

          Hi Kiy

          Please, could you try to log out and log in again and tell us if you can now access the courses.

          I remain attentive to your response.

          Greetings.

          • Kit Tran

            Member
            July 11, 2024 at 01:39

            Thank you for fixing it. I can consume the content now!

            • Sussan ScoolinaryTeam

              Administrator
              July 11, 2024 at 15:27

              Hi @kit-tran

              We are glad to know, we remain attentive in case you have any other questions.

              Greetings.

  • Sussan ScoolinaryTeam

    Administrator
    July 15, 2024 at 14:36

    Hi @irmazhurengong

    Could you tell me if the problem you had when viewing the courses persists or is already resolved.

    I remain attentive to your answer.

    Greetings.

    • irmazhurengong

      Member
      July 15, 2024 at 18:25

      It still persists Susan….can you give me any solution….

  • Sussan ScoolinaryTeam

    Administrator
    July 15, 2024 at 22:31

    Hi Irmasari

    I understand, I just sent your response to the team in charge so they can review your case again. As soon as I have a response I will contact you again.

    Greetings.

    • irmazhurengong

      Member
      July 18, 2024 at 15:42

      Ok, i’m waiting…thank you

      • Sussan ScoolinaryTeam

        Administrator
        July 18, 2024 at 16:52

        Hi @irmazhurengong

        The content team informs me that please try viewing the courses again from the web.

        I remain attentive to your response.

        Greetings.

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