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Technical issues
Posted by oscar.polat on May 2, 2025 at 15:32Apologies for posting technical questions here as support center was not user friendly or I could not find a way to type a question: Need help in two things: (1)even though I complete the quizzes, it never shows as a complete. Therefore, I cannot get the certificates (2) where do I download the course materials ? It is not obvious! I came across these two issues at tea fundamentals course. I did not try other cources yet.
Sol Damiani replied 3 hours, 14 minutes ago 3 Members · 3 Replies -
3 Replies
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Level:
Scoolinary Team
Hi Ozgur, thank you for your message , no worries at all, I’m here to help you with anything you need.
Regarding your first question, I’d like to let you know that when accessing the course from your profile, even if you complete the quiz and answer everything correctly, in some cases it doesn’t register as 100% completed.
This prevents the course from showing as fully completed and stops you from receiving your certificate. I’ll forward your feedback to the content team so they can look into this, and as soon as I have an official response, I’ll get back to you. Just a quick note , the team is available Monday to Friday, but due to holidays, they’ll be back on Monday.
For your second question, the course materials or recipe books can be found in Chapter 1 of each course. You just need to click where it says “Recetario” (or recipe book), which will redirect you to an external link, and from there you’ll be able to download the file.
Please make sure you have a PDF reader installed to open the document properly.
If the course includes any additional materials, you’ll find them in the following chapters of the course, and you’ll need to follow the same steps to download them.
If you need anything else, I’m always here and happy to assist.
Best regards.
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Level:
Scoolinary Team
Hi Ozgur.
I have news! The content team informed me that the issue you mentioned with the quizzes has already been fixed.
Could you please check and confirm if you’re now able to complete the quizzes normally and finish the course?Best regards.
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Level:
Scoolinary Team
Hey there Ozgur!👋
Welcome to the Scoolinary Community! 😊Join our awesome group of food lovers and share your love of cooking. Everyone’s invited!
I’m Sol Damiani, the Community Builder and I’m from Buenos Aires.
I hope Sussan’s answer helped you. Please let us know if it did. I’m attaching to this post a Screenshot to guide you where the “Download your Certitficate” button will appear once you managed to complete the Course’tests. As Sussan says, there was a minor detailed that our Content Team had to fix to allow you to take them and complete them.
Please tell us if now you can commplete these tests and the Course correctly.
In this lesson, you’ll find the downloadable additional material for this course: https://www.scoolinary.com/courses/world-of-tea/lessons/additional-material-44
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