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Zenobia Chacko ha publicado una actualización
Does the ramen course have a certificate? Just finished it and cant seem to find it.
dan leet, Daniela Duran yMandie Lowe11 Comentarios-
Hola!! Hice la misma consulta y me dijeron que por lo pronto solo se pueden descargar en el sitio web.
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Scoolinary Team
Hello Zenobia,
I reviewed your profile and I see that the Ramen course is only 80% completed.
Please remember that certificates can only be downloaded with a Premium subscription.
As our Scoolinar Betzabé mentioned, if you upgrade your subscription to Premium, you will be able to download them, but only from the Scoolinary website, as certificate downloads are currently not available through the app.
If you have any questions, I invite you to post them in our forum so we can keep track of the conversation:
https://www.scoolinary.com/forums/forum/askaquestion
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@sussan_scoolinaryteam hi it’s showing I’ve completed it. But on the dash it’s showing 80%. Help me
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Scoolinary Team
@Zen Hello Zenobia,
I’ve finished reviewing your course completion on the website. As my colleague Sol mentioned, you can only download the certificates with a premium subscription. Your current subscription is standard, so you would need to upgrade in order to download the certificates.
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Scoolinary Team
Hi Zenobia! 😊 To download course certificates, you’ll need to have an active Premium subscription. Once you upgrade, you can download them anytime from your profile. Have a lovey day!
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@soldamiani I do have a premium subscription I’ve paid for 1 year
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Scoolinary Team
@Zen Hi Chef! I’ve checked with my colleague from Support and can confirm what I see on the platform: your subscription is Standard. I’m attaching some images that show this. If at any point you’d like to upgrade, please feel free to write to soporte@scoolinary.com and our team will be happy to assist you. We’re always at your disposal for anything you may need. Have a lovely day!
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@soldamiani I’m very upset to hear this because I’ve paid in March of this year for one year. How can you say that?
I don’t understand what is going on but ive paid for my 1 year plan this was not mentioned anywhere that I would have issues with some courses and not others. Just last month I got certificate for the gelato course so your argument makes no sense.
As per contract law you cannot nullify my subscription ad hoc without notifying me
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Scoolinary Team
@Zen Hi Chef!
I understand your frustration and I’m sorry for any confusion this situation may have caused.
I can see from the screenshots you attached that you currently have an active Standard subscription. Please note that the Standard plan does not include the option to download certificates.
I’ve already informed my colleague Rocío from our Support team about your case so they can review it in detail. To make sure your questions are fully answered and your account is checked thoroughly, please continue the conversation with them via email. Please write to soporte@scoolinary.com
Thank you for your understanding, and I’m confident they will help clarify everything for you.
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