Profile completion stuck at 89% despite all fields filled - Scoolinary

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Profile completion stuck at 89% despite all fields filled

Escrito por Lana Mihajlović on junio 19, 2025 en 22:35

I’m experiencing a technical issue with my Scoolinary profile. I have filled out all the required sections, both Interests and Profile Photo are marked as completed. Under General Information, it says I’ve completed 5 out of 6 fields, but I’ve double-checked and everything appears to be filled in correctly.

Despite this, my overall profile progress is stuck at 89%. I’m not sure what I might be missing or if this is a glitch.

I’d appreciate any advice or help on how to reach 100% completion. I’m also attaching a screenshot for reference.

Sussan Estela Olaya respondió hace 3 días, 9 horas 3 Miembros · 9 Respuestas
9 Respuestas

Sussan Estela Olaya

Administrador
junio 20, 2025 en 04:00

Level: Scoolinary Team

Hi Lana.

I see that the screenshot is from the app. In that case, I’ll ask my colleague @soldamiani to help us check what might be going on from there. I see that the screenshot is from the app. In that case, I’ll ask my colleague Sol to help us check what might be going on from there.
Lana Mihajlović

Miembro
junio 20, 2025 en 16:55

This screenshot is from the website. This view is located on the Cooking Feed page at the top left.
- Sussan Estela Olaya
  
  Administrador
  junio 20, 2025 en 21:32
  
  Level: Scoolinary Team
  
  Hi Lana.
  
  You’re right,I checked from the website and I see that under “Contact” in your profile, your information is still missing. That might be the reason it’s not showing as 100% complete.
Lana Mihajlović

Miembro
junio 21, 2025 en 00:17

I believe that this should not be a problem considering that not a single item from that contact section is Required. 😟 What if someone doesn’t use any of the above social networks?
- Sussan Estela Olaya
  
  Administrador
  junio 21, 2025 en 03:52
  
  Level: Scoolinary Team
  
  It could be that it’s set up that way to ensure all fields are filled out, but what you mentioned is also valid. I’ll forward your observation to the team in charge for review, and as soon as I have any updates, I’ll get back to you.
Sol Damiani

Administrador
junio 23, 2025 en 20:25

Level: Scoolinary Team

Hi Lana

We are looking into this with our IT Team

I’ll get back to you as soon as I have an answer from them. I’m so sorry for the delay.

Have a lovely afternoon, dear
Sussan Estela Olaya

Administrador
junio 24, 2025 en 16:03

Level: Scoolinary Team

Hi Lana,

The team informed me that they reviewed your profile and it’s now 100% complete. It seems there were a few hidden fields that still needed to be filled in.

Best regards.
- Lana Mihajlović
  
  Miembro
  junio 28, 2025 en 01:57
  
  Thank you ☺️
  - Sussan Estela Olaya
    
    Administrador
    junio 28, 2025 en 03:30
    
    Level: Scoolinary Team
    
    Great, Lana! I’m here if you have any other questions and I’ll be happy to help you out. ☺️

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